Customer Service and Dispatch Specialist

Permanent part time | Monday, Wednesday and Thursday

Location: In house role, Noosaville, QLD

Lolly May is looking for a warm, reliable and highly organised team member to support our growing brand across customer service, daily dispatch, stock handling and admin support. This role will be baed across three set days per week. Monday, Wednesday and Thursday.

This is a hands on role for someone who genuinely cares about creating a beautiful customer experience, while also helping keep the day to day flow of the business running smoothly behind the scenes. You’ll be just as comfortable responding to customer enquiries as you are picking and packing orders, unpacking stock deliveries and helping maintain an organised warehouse space.

 

Key responsibilities

• Respond to customer enquiries across email, social media and support platforms in a timely, thoughtful and on brand way

• Assist customers with order updates, shipping questions, exchanges, product queries and general problem-solving

• Pick, pack and dispatch customer orders accurately each day on Monday, Wednesday and Thursday 

• Unpack incoming stock deliveries and check products against orders

• Assist with stock organisation and maintaining a clean, efficient warehouse space

• Support inventory flow by helping ensure stock is correctly stored, counted and ready for dispatch

• Complete general admin tasks including order checks, tracking issues, data entry and backend support

• Provide additional support across the business as needed, with room for the role to grow into operations assistance over time

 

About you

• You have experience in customer service, administration, dispatch or a similar support role

• You’re organised, dependable and have strong attention to detail

• You’re happy in a hands-on role that blends customer communication with physical dispatch and stock handling

• You communicate clearly and warmly, and know how to make customers feel cared for

• You’re proactive, efficient and enjoy being part of a fast-paced eCommerce brand

• Experience with Shopify or similar platforms is a bonus

This role would suit someone who:

• Loves both people and process

• Takes pride in doing the little things well

• Is happy to jump between customer support, warehouse tasks and admin

• Wants to grow with a brand and potentially step into broader operations support over time

 

To apply, please email your resume and cover letter too hello@lollymay.com