How can I contact Lolly May?
Please email us at hello@lollymay.com for all enquires. Our team will be in touch within 1-2 business days for a response.
How much is delivery?
Australia
– Standard: $9.95
– Express: $15
If you spend $200AUD or more you will get FREE shipping Australia & NZ.
International shipping from
New Zealand: $14.95
United States: All shipments will be sent with DHL, live rates will apply at check out (tax & duties excluded)
Rest of the world: $35.95
Please note: We use Australia post and DHL for our international shipments
Does Lolly May deliver worldwide?
Yes! We love sending our beautiful pieces to you internationally.
What size does Lola wear?
Lola wears size 5 and is 110cm tall.
What is the sizing of Lolly May like?
All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.
Will you be restocking?
LOLLY MAY prides itself on limited edition collections and drops that are made in small quantities. We want each piece to remain unique. In some instances, styles may be released in second round drops and or/ different colours.
What is a pre order?
It allows customers to secure LM pieces before the stock arrives to our warehouse. Pre-order items will always be marked as such and an estimated arrival date will be given in the product description.
If you purchase other items with your pre-order item, they will be shipped together when the pre-order arrives.
What is your returns policy?
LOLLY MAY offer returns on all full priced items within 30 days of delivery for an online credit.
I have received an item and I think its faulty, what do I do?
First of all, we are sorry to hear this has happened! We are more than happy to assist you with this fault. Please email your name and order details along with images of your item to hello@lollymay.com and we will help you out.
I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order and get a refund?
Unfortunately we can’t process a refund for a change of mind, all purchases made on LOLLY MAY are final. If you are no longer wanting the particular item you ordered with us, you are more than welcome to return it and our team an issue you a store credit to use on any future purchase.
What happens if the size I want isn’t available once you receive my return?
Unfortunately we cannot guarantee that the item you are after will be in stock.
Your credit can be used to purchase an item of your choice or choose something else you love! Our credit notes have 36 months validity.
Where can I find your Lolly's Love Club FAQs?
Just click here!