FAQs

How can I contact Lolly May?

Please email us at hello@lollymay.com for all enquires. Our team will be in touch within 1-2 business days for a response.

How much is delivery?

We use Australia post to ship our packages worldwide.

 

Australia
– Standard: $10.95
– Express: $13.95

*If you spend $150AUD or more you will get FREE shipping Australia wide

International shipping
– New Zealand: $15.95
– Rest of the world: $25.95

Does Lolly May deliver worldwide?

Yes! We love sending our beautiful pieces to you internationally.

What size does Lola wear?

Lola wears size 3 and is 96cm tall.

What is the sizing of Lolly May like?

All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.

Will you be restocking?

LOLLY MAY prides itself on limited edition collections and drops that are made in small quantities. We want each piece to remain unique. In some instances, styles may be released in second round drops and or/ different colours.

What is your returns policy?

LOLLY MAY offer returns on all full priced items within 14 days of delivery for an online credit.

Returns policy

I have received an item and I think its faulty, what do I do?

First of all, we are sorry to hear this has happened! We are more than happy to assist you with this fault. Please email your name and order details along with images of your item to hello@lollymay.com and we will help you out.

I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order and get a refund?

Unfortunately we can’t process a refund for a change of mind, all purchases made on LOLLY MAY are final. If you are no longer wanting the particular item you ordered with us, you are more than welcome to return it and our team an issue you a store credit to use on any future purchase.

What happens if the size I want isn’t available once you receive my return?

Unfortunately we cannot guarantee that the item you are after will be in stock.

Your credit can be used to purchase an item of your choice or choose something else you love! Our credit notes have 36 months validity.