LOLLY MAY  /  SCOOP SHOP
BLACK FRIDAY 2026
CUSTOMER FAQs  •  WEBSITE-READY COPY
30% OFF
Sitewide*    18 NOV
8am early / 9am public AEST    30 NOV
Closes 9am AEST
FREE SHIPPING
AU orders over $150    FREE GIFT
Every order over $170    DISPATCH
Allow 2–5 business days
*Excludes bundles and gift cards. All times AEST (Queensland, Australia).
THE SALE & EARLY ACCESS
WHAT’S THE BLACK FRIDAY DISCOUNT?
Our biggest sale of the year is here! Enjoy 30% OFF SITEWIDE during the Lolly May Scoop Shop sale. Bundles and gift cards are excluded.
WHEN DOES THE SALE START?
Our Scoop Shop opens on Wednesday 18 November 2026! Early Access starts at 8:00am AEST, with the sale opening to everyone at 9:00am AEST.
WHEN DOES THE SALE END?
The sale closes at 9:00am AEST on Monday 30 November 2026. Make sure you’ve snapped up your favourites before then!
HOW DO I GET EARLY ACCESS?
Want first dibs? Sign up HERE [INSERT EARLY ACCESS LANDING PAGE LINK] to get on the list. Early Access starts at 8:00am AEST on Wednesday 18 November—one hour before the public launch!
WILL THE 30% DISCOUNT APPLY AUTOMATICALLY?
Yes! Eligible items will show their sale pricing automatically. No discount code needed.
CAN I SHOP THE SALE INTERNATIONALLY?
Absolutely! Our Scoop Shop is open worldwide. Just remember that all launch and closing times are listed in AEST (Queensland, Australia time).
WILL THERE BE MORE DISCOUNTS THROUGHOUT THE SALE?
The 30% off offer will remain the same throughout the sale. BUT keep your eyes peeled for exciting restocks and Lucky Dip surprises along the way!
PRODUCTS, CARTS & CHECKOUT
WILL THERE BE EXCLUSIVE BLACK FRIDAY PRODUCTS?
YES! We’ve created a limited-edition Lolly May Scoop Shop collection, available when the sale launches on Wednesday 18 November. Get in early for your favourites!
WILL THE LIMITED-EDITION SCOOP SHOP COLLECTION BE RESTOCKED?
There are no guaranteed restocks planned. If pieces sell out quickly, we may open them up for pre-order—so if you love something, don’t wait!
WILL OTHER SOLD-OUT STYLES BE RESTOCKED?
Some sold-out styles and sizes may become available for pre-order during the sale. Keep an eye on the website for updates!
CAN I PURCHASE PRE-ORDER ITEMS?
Absolutely! Pre-order items are included in the 30% off sale. If you’re buying both in-stock and pre-order pieces and want your in-stock goodies sooner, please place two separate orders so the pre-order items don’t hold them up.
HOW DO I CHOOSE THE RIGHT SIZE?
You’ll find a Size Guide on each product page to help you find the right fit. We recommend checking it before ordering, because we can’t make changes once sale orders are placed.
WILL MY CART BE SAVED BEFORE THE SALE?
Our website will be locked ahead of Early Access, so we can’t guarantee items already in your cart will still be there when the sale opens. Have your favourites picked out and be ready to shop!
IS AN ITEM RESERVED ONCE IT’S IN MY CART?
Not quite! Your goodies are only secured once you’ve completed checkout and payment. Adding something to your cart doesn’t reserve it.
WHAT IF AN ITEM SELLS OUT DURING CHECKOUT?
If a style sells out before you check out, it will be removed from your cart. On rare occasions, an item may oversell; if that happens, our team will contact you via email to help make things right.
WHAT’S THE FASTEST WAY TO CHECK OUT?
Use an express checkout option like Shop Pay, Apple Pay or PayPal. Our top tip: check that your shipping and payment details are up to date before the sale goes live!
CAN I CHANGE MY ORDER AFTER PLACING IT?
To help our warehouse team get orders out quickly, we can’t make changes once a Black Friday order has been placed. Please double-check sizes, items and shipping details before checking out.
CAN I CANCEL MY ORDER AFTER PLACING IT?
We’re unable to cancel orders once they’ve been placed during our Black Friday sale. Please check your cart carefully before completing checkout.
CAN I COMBINE MULTIPLE ORDERS?
Unfortunately not. Each order will be packed and processed separately, so please double-check your cart before placing your order.
SHIPPING, DISPATCH & ORDER UPDATES
WILL THERE BE DISPATCH DELAYS?
Please allow 2–5 business days for your order to be packed and dispatched during Black Friday. Express shipping orders will be prioritised, provided the items aren’t on pre-order.
WHERE IS MY ORDER?
Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details. Please allow 2–5 business days for dispatch before checking your tracking.
DO INTERNATIONAL ORDERS HAVE THE SAME DISPATCH TIME?
Yes! International orders follow the same 2–5 business day dispatch timeframe. Delivery times after dispatch will vary depending on your destination and carrier.
IS THERE FREE SHIPPING DURING THE SALE?
Yes! We’re offering FREE SHIPPING on Australian orders over $150.
DOES FREE SHIPPING APPLY INTERNATIONALLY?
No. The free shipping offer on orders over $150 is exclusive to Australian orders. International shipping rates will be shown at checkout.
CAN I CLICK & COLLECT?
We won’t be offering Click & Collect during the Black Friday sale. All orders will need to be shipped.
WHAT IF MY PARCEL IS LOST OR DAMAGED IN TRANSIT?
Please report the issue directly to Australia Post first, then get in touch with our customer care team. Once you’ve reported it, we’ll also lodge an investigation with Australia Post from our end.
I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT DO I DO?
Please allow 10–15 minutes for your confirmation email to arrive. Check your junk/spam folder and make sure you’re checking the email address used at checkout. Still nothing? Reach out to our customer care team and we’ll help.
PAYMENTS, GIFT CARDS & STORE CREDIT
CAN I USE AN ADDITIONAL DISCOUNT CODE?
Not during this sale! Additional discount codes—including welcome and influencer codes—can’t be redeemed on top of our Black Friday offer.
CAN I REDEEM A GIFT CARD?
Absolutely! Existing Lolly May gift cards can be used as payment during our Black Friday sale.
CAN I PURCHASE GIFT CARDS DURING THE SALE?
Yes! Gift cards are still available to purchase, but they are excluded from the 30% off discount.
CAN I USE STORE CREDIT?
Yes! You can redeem your existing Lolly May store credit during Black Friday.
RETURNS & CUSTOMER CARE
CAN I RETURN OR EXCHANGE BLACK FRIDAY ITEMS?
Our usual sale returns policy applies: eligible items can be returned within 21 days for store credit. Please keep in mind that popular styles and sizes may sell out quickly, so exchanges are subject to stock availability.
WHAT IF I RECEIVE A FAULTY OR INCORRECT ITEM?
Oh no! If something isn’t right, please contact our customer care team. Our usual faulty-item process applies, including eligible replacements or refunds.
CAN I GET A PRICE ADJUSTMENT FOR AN EARLIER ORDER?
Black Friday discounts only apply during the promotional period. We’re unable to retrospectively discount orders placed before the sale or refund the difference.
FREE GIFTS & LUCKY DIPS
WILL I RECEIVE A FREE GIFT WITH MY ORDER?
YESSS! Every order over $170 will receive a FREE GIFT during our Black Friday sale. Just our little way of saying thank you for shopping with us!
HOW DO I ENTER THE BLACK FRIDAY LUCKY DIP?
Simply place an order during our Black Friday sale and you’ll automatically go into the Lucky Dip prize draw. No extra steps needed!
CAN I GET MULTIPLE LUCKY DIP ENTRIES?
Yes! Every order you place during the sale counts as a separate entry into the Lucky Dip draw.
HOW WILL LUCKY DIP WINNERS FIND OUT?
Lucky winners will be contacted directly by email, and a special winning ticket will be placed inside their Lolly May satchel. Keep an eye on your inbox and your parcel!
HOW LONG DO I HAVE TO CLAIM A LUCKY DIP PRIZE?
It depends on the prize! If your prize needs to be claimed, your physical winning ticket will explain how to claim it and the deadline. If you win a physical product, it will be included in your order.
PUBLISHING CHECKS (INTERNAL ONLY)
Before publishing: add the Early Access landing-page link; confirm whether the $170 free-gift threshold is calculated before or after the 30% discount and whether gifts have any limits; confirm Lucky Dip prize-draw T&Cs (including eligibility, draw procedure, prize descriptions, claim deadlines and any required permits). This section is not customer-facing copy.